Career Point

Career opportunity at National Bank Ltd

Job title                            : Assistant Manager/ Manager (call center)
Job type                           : full
Number of vacancy         : 4
Educational qualification: Graduation from reputed university preferably IT graduate
Experience                       : 3-5 years  (card, credit/debit, Retail Banking)
Deadline                           : 10/01/2016
Age                                   : 22 - 40 years

Job location                     : Anywhere in Bangladesh

Opportunity                     : Salary depends on experienced

Requirements: 

• adaptable and Flexible
• Proactive and Hardworking
• Ability to read customers
• Multitasking
• Reliable and result oriented

Instruction: Application with CV should be sent to
                  National Bank Ltd
                  Card Division , Simanto square (5th floor)
                   80 , Pilkhana, Road-2,Dhanmondi, Dhaka


Applicant must enclose his/ her photograph with CV

Job Details: 

• perform logical reconciliation for smooth dispute   regulation and reconciliation
• Dispute resolution by Checking ATM journal report and CVS
• Perform timely database backup activities  with audit trial
• Visit off site and on site ATM as an when required for smooth operations , secured and cleanly environment   
• Create and prepare planning and budgeting on ATM network expansion
• Perform ATM UAT testing while setup new ATMs
• Actively work with vendors while installation any new ATM
• Monitor stock and supply of the required paper rolls and other equipment
• Incumbent should sound knowledge in MS office and Banking Technology
• Must have sound knowledge in Banking products specially of credit card , Debit card, CASA accounts and related products and systems.
• Applicant should have leadership skill and managerial skill
• Must have at least 3-5 years  experience in Banking all center and telesales and 2 years experience as supervisor or manager in Banking call center
• Address or to card holders card proper customer authentication
• Preparation / updating of ATM operational manual for smooth operation of ATM channels
• Monitoring and reconcile of cash position twice a day make sure that all ATMs have sufficient cash 
•  Ensure timely cash replenishment so that ATMs never go out of cash
• Real time monitoring of all ATM link to make sure all ATMs are up
• Communicate with different stakeholders like   ATM vendors , UPS vendors branches ans IT personal as and when required for smooth operation
• Receive ATM capture credit and debit card form onus and off us ATMs and deliver the same to the respective branches or card holders.